FREE SHIPPING ON ALL ORDERS!
It's Christmas time and many customers have a burning question:
Will it get to me in time for Christmas!?
Normal delivery estimates are further below, but it's the silly season and delays are to be expected.
For our Free Standard Shipping, here are the ordering cutoff times to have the best chance of a Christmas delivery by Tuesday 24th December.
Sydney & Melbourne - Order by 9am Thursday 19th December
Adelaide, ACT, Brisbane - Order by 9am Wednesday 18th December
Perth, Tasmania, Darwin, NSW Country, VIC Country, SA Country - Order by 9am Thursday 12th December
QLD Country, WA Country, NT Country - Order by 9am Wednesday 11th December
Remote zones will need additional transit time due to their location.
The above is a guide only and we cannot guarantee anything if you're too close to the cutoff. Couriers and Australia Post are literally snowed under during the Christmas period and delays are to be expected.
Can the driver leave the package if you're not home? Tell us in the delivery instructions box when you get to the Cart before checking out.
EXPRESS COURIER OPTION
If it's close to or past a cutoff date or you want to make sure of delivery before Christmas, we can organise express post/courier shipping for an extra fee. Please email us at firstname.lastname@example.org or live chat with the following info:
- The exact item(s) you want - a link to the product page is handy.
- Your suburb and postcode.
- Leave your email if you're using live chat.
and we'll send an invoice via email for the clock(s) including an express shipping fee which you can easily pay through our secure checkout.
Normal delivery estimates are below, but it's Christmas
time so read about the ordering cutoffs above
Pearl Time items ship from Sydney by Courier
Pearl Time items usually ship the next business day
Delivery estimates for Pearl Time items from time of placing your order
Sydney Metro: 2 - 3 days
Melbourne Metro: 2 - 4 days
Adelaide, Canberra and Brisbane Metro: 3 - 6 days
Perth, Tasmania, Darwin, NSW Country, VIC Country, SA Country: 5 - 10 days
QLD Country, WA Country, NT Country: 8 - 14 days
We do not ship outside of Australia
A great online buying experience
Oh Clocks provides a seemless online buying experience. You will receive an order confirmation email immediately after making your purchase.
As soon as your order is booked for pick up, you will receive a shipment confirmation email including a link to your live tracking page. Our best in class tracking system emails you at every major step of the delivery (In Transit, Out For Delivery, Completed).
Not going to be home? We've got you covered
Once you add a product to your shopping cart, on the cart page you will be able to leave a note if you would like the driver to leave the package at your door if you're not home. By default if you're not home our couriers will leave a note (and a notification by email) letting you know from which nearby pick up point you can pick up your order at your convenience.
Your shipment is guaranteed
Oh Clocks shipments are insured door to door and are risk free to our customers. In the unlikely event of a problem with your delivery, simply contact us via email email@example.com, live chat (bottom right of any page on our website) or phone 1300 799 574 and we will make it right ASAP. For more information see our Shipping & Returns page
CHANGE OF MIND? EASY RETURNS
Extended Christmas Returns: Our normal 30 day change of mind return policy is below, but we know a lot of customers are buying gifts which won't be opened until Christmas day.
That's why we will extend our returns period to the end of January 2020 for any item bought from November 20th 2019 all the way up to end of December 2019.
Our goal is for you to love your new clock, but if for any reason you’re not happy with your purchase we will take it back within 30 days. We want you to shop for your clock with the knowledge that our Easy Returns policy has got your back.
To request a refund or exchange, simply email us at firstname.lastname@example.org within 30 days of your delivery date and we will happily take it back. We do not cover postage costs for returns and we do recommend our customers use registered insured post for their protection. You can choose between an exchange (free shipping as always to you) or a full refund made to your original payment method. Exchanges are shipped and refunds are processed once the clock makes it back to us in original condition. If you choose an exchange and the new clock is of lesser value we will refund the difference and if more expensive you'll be able to easily pay the difference online.
To be eligible for Easy Returns, the clock and packaging must make it back to us in their original brand new condition. We can not accept change of mind returns on clocks which are damaged.
- Easy Returns is only available on clocks under $250 as most of the more expensive clocks are special order.
- Trade/Business orders, and orders of multiple clocks will be handled on a case by case basis.
- Easy Returns is good for one exchange only. There will be no change of mind returns accepted on an exchanged clock.
Bear in mind you are always covered by Warranty for defects. Check below for details on Warranty.
Please contact us before returning any items.
All of our clocks come with at least 1 year warranty, with some products & brands offering 2 or even 5 years. Check the product page for specific warranty periods. If you believe that your clock is defective for any reason please call us immediately on 1300 799 574 or email email@example.com. We will go through the issue with you and advise on the process to make a warranty claim or have your clock(s) replaced.
Please contact us before returning any items.
Please inspect the packaging of your item(s) when they arrive. If you notice any damage you should make note of it when signing for delivery. If your item(s) do arrive damaged please immediately send clear photos of the damage to firstname.lastname@example.org so we can make an insurance claim and look after you with a replacement. It is important you notify us and send photos within 2 days (preferably same day) of delivery. Alternatively call us on 1300 799 574.