SHIPPING AND RETURNS

FREE SHIPPING

Don't you hate it when you get to the checkout and realise those other online shops have added a shipping cost? Sometimes it's a lot! Well we hate that too. So we've made our shipping really easy for you -

Free Shipping

FREE SHIPPING & DELIVERY IN AUSTRALIA ON ALL ORDERS 

We currently do not ship outside of Australia

 

 

CHRISTMAS DELIVERIES

It's Christmas time and many customers have a burning question:

Will it get to me in time for Christmas!?

Normal delivery estimates are on each product page under the 'Shipping' tab, but it's the silly season and delays are to be expected.

For our Free Standard Shipping, here are the ordering cutoff times to have the best chance of a Christmas delivery by Tuesday 24th December.

Sydney & Melbourne - Order by 9am Thursday 19th December

Adelaide, ACT, Brisbane - Order by 9am Wednesday 18th December

Perth, Tasmania, Darwin, NSW Country, VIC Country, SA Country - Order by 9am Thursday 12th December

QLD Country, WA Country, NT Country - Order by 9am Wednesday 11th December

PLEASE NOTE:

Remote zones will need additional transit time due to their location.

The above is a guide only and we cannot guarantee anything if you're too close to the cutoff. Couriers and Australia Post are literally snowed under during the Christmas period and delays are to be expected.

Can the driver leave the package if you're not home? Tell us in the delivery instructions box when you get to the Cart before checking out.

 

 

EXPRESS COURIER OPTION

If it's close to or past a cutoff date or you want to make sure of delivery before Christmas, we can organise express post/courier shipping for an extra fee. Please email us at contact@ohclocks.com.au or live chat with the following info:

  • The exact item(s) you want - a link to the product page is handy
  • Your suburb and postcode.
  • Leave your email if you're using live chat

and we'll send an invoice via email for the clock(s) including an express shipping fee which you can easily pay through our secure checkout.

 

 

CHANGE OF MIND? EASY RETURNS

Extended Christmas Returns: Our normal 30 day change of mind return policy is below, but we know a lot of customers are buying gifts which won't be opened until Christmas day.

That's why we will extend our returns period to the end of January 2020 for any item bought from November 20th 2019 all the way up to end of December 2019.

 

Our goal is for you to love your new clock, but if for any reason you’re not happy with your purchase we will take it back within 30 days. We want you to shop for your clock with the knowledge that our Easy Returns policy has got your back.

Easy Returns

 

To request a refund or exchange, simply email us at contact@ohclocks.com.au within 30 days of your delivery date and we will happily take it back. We do not cover postage costs for returns and we do recommend our customers use registered insured post for their protection. You can choose between an exchange (free shipping as always to you) or a full refund made to your original payment method. Exchanges are shipped and refunds are processed once the clock makes it back to us in original condition. If you choose an exchange and the new clock is of lesser value we will refund the difference and if more expensive you'll be able to easily pay the difference online.

To be eligible for Easy Returns, the clock and packaging must be in their original, brand new condition. We can not accept returned clocks which are damaged.

Exclusions:

  • Easy Returns is only available on clocks under $250 as most of the more expensive clocks are special order.
  • Trade/Business orders, and orders of multiple clocks will be handled on a case by case basis.
  • Easy Returns is good for one exchange only. There will be no change of mind returns accepted on an exchanged clock.

Bear in mind you are always covered by Warranty for defects. Check below for details on Warranty.

Please contact us before returning any items.

 

 

WARRANTY:

All of our clocks come with at least 1 year warranty, with some products & brands offering 2 or even 5 years. Check the product page for specific warranty periods. If you believe that your clock is defective for any reason please call us immediately on 1300 799 574 or email contact@ohclocks.com.au. We will go through the issue with you and advise on the process to make a warranty claim or have your clock(s) replaced.

Please contact us before returning any items.

 

 

ORDER CONFIRMATION:

As soon as you place your order you will receive an order confirmation email.  As soon as we receive your order we automatically check to confirm that your order is in stock and available for immediate shipment. If your item is on back-order or unavailable we will reach out to you to see if alternate arrangements can be made. If your item(s) are available we will ship the order within 3 business days.

ORDER SHIPMENT:

If your order is in stock it will ship within three business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the email address you provided when checking out.  If you do not receive tracking information from us within four business days of your order feel free to follow up with us at contact@ohclocks.com.au

DAMAGES:

Please inspect the packaging of your item(s) when they arrive.  If you notice any damage you should make note of it when signing for delivery.  If your item(s) do arrive damaged please immediately send clear photos of the damage to contact@ohclocks.com.au so we can make an insurance claim and look after you with a replacement. It is important you notify us and send photos within 2 days (preferably same day) of delivery. Alternatively call us on 1300 799 574.

FREE GIFTS:

Sometimes we run promotions including a free gift. There's a small chance we could run out of certain free gift styles or colours, and in some cases we may send a different colour or style of free gift. Free gifts are not returnable in the rare case you happen to receive a different style or colour to what you ordered.

 

 

★ Reviews

Real Reviews From Real Customers

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One Six Eight London Simone Dark Concrete Wall Clock, 30cm

Lovely clock. Solid, stylish look. Happy with purchase and reassured by 5 year warranty to back the quality.

It totally makes for a lovely accent on that space, Linda! Glad you're loving your clock and the added guarantee on your purchase. :)
Awesome Modern clock

I’ve been trying to find a good clock for a long time...thankfully found this website!! Excellent service ordering and receiving my beautiful clock! Cant wait to hang this up!

So glad to know we've ended the search for you, Vanessa! :) This clock is really beautiful. It will definitely add more value to your space when you hang it.
TFA Kensington sStation Village Wood Wall Clock

Good range thank you. Our recently renovated kitchen didn't turn out the colour we expected:) This clock brought the different colours together, added a pop of subdued colour and became a real feature

It does look lovely, Maria. :) Totally adds charm to your space. Glad it's also complimented your design nicely!
Beautiful

I love it looks so beautiful

Thank you, Joann! We are very glad that the clock looks perfect in your space. :)
Thomas Kent Camden Wall Clock

Love this clock! It's light-weight, while still being very well made; just what we wanted for the space.

Thank you, Amy! Your new clock looks remarkable and it stands out on that white wall. :)