SHIPPING AND RETURNS

FREE SHIPPING

Don't you hate it when you get to the checkout and realise those other online shops have added a shipping cost? Sometimes it's a lot! Well we hate that too. So we've made our shipping really easy for you -

Free Shipping

FREE SHIPPING & DELIVERY IN AUSTRALIA ON ALL ORDERS 

We currently do not ship outside of Australia

 

Delivery time estimates

Delivery estimates from the time of placing your order

Melbourne and Sydney Metro: 1 - 3 days
Adelaide, Canberra and Brisbane Metro: 3 - 5 days
Perth, Tasmania, Darwin, NSW Country, VIC Country, SA Country: 5 - 10 days
QLD Country, WA Country, NT Country: 8 - 12 days

Due to Covid lockdowns and increased online shopping, all delivery services are facing delays of 1-5 business days. Thanks for your patience and kind understanding 🙏

 

Change of mind? Easy returns

Our goal is for you to love your new clock, but if for any reason you’re not happy with your purchase we will take it back within 30 days. We want you to shop for your clock with the knowledge that our Easy Returns policy has got your back.

Easy Returns

 

To request a refund or exchange, simply email us at contact@ohclocks.com.au within 30 days of your delivery date and we will happily take it back. We do not cover postage costs for returns and we do recommend our customers use registered insured post for their protection. 

You can choose between an exchange (free shipping as always to you) or a full refund made to your original payment method. Exchanges are shipped and refunds are processed once the clock makes it back to us in original condition. If you choose an exchange and the new clock is of lesser value we will refund the difference and if more expensive you'll be able to easily pay the difference online.

To be eligible for Easy Returns, the clock and packaging must be in their original, brand new condition. We can not accept returned clocks which are damaged.

Exclusions:

  • Trade/business orders, and orders of multiple items will be handled on a case by case basis.
  • Accepted returns of trade/business and bulk orders will be refunded minus:
    1. Our cost of shipping the order to you
    2. Any payment processor/credit card fees incurred if you paid via a method other than bank transfer.

Bear in mind you are always covered by Warranty for defects. Check below for details on Warranty.

Please contact us before returning any items.

 

Warranty

All of our clocks come with at least 1 year warranty, with some products & brands offering 2 or even 5 years. Check the product page for specific warranty periods. If you believe that your clock is defective for any reason please email us at contact@ohclocks.com.au or phone 1300 799 574 or live chat (bottom right of any page on our website) and we will happily help you with the issue and replace the item if necessary.

Please contact us before returning any items.

 

A great online shopping experience

Oh Clocks provides a seamless online buying experience. You will receive an order confirmation email immediately after making your purchase.

As soon as your order is booked for pick up, you will receive a shipment confirmation email including a link to your live tracking page. Our best in class tracking system emails you at every major step of the delivery (In Transit, Out For Delivery, Completed).

 

Not going to be home? We've got you covered

Once you add a product to your shopping cart, on the cart page you have the option to check the "Authority To Leave" box if you would like the driver to leave the package at your door if you're not home. You can also leave a short note to specify where you'd like it left.

If you leave all that blank on the cart page, by default if you're not home our couriers will leave a note (and a notification by email) letting you know from which nearby pick up point you can pick up your order at your convenience.

 

Your shipment is guaranteed

Oh Clocks shipments are insured door to door and are risk free to our customers. In the unlikely event of a problem with your delivery, simply contact us via email contact@ohclocks.com.au, live chat (bottom right of any page on our website) or phone 1300 799 574 and we will make it right ASAP.

 

Damaged in transit

Please inspect the packaging of your item(s) when they arrive. If you notice significant damage to the item or packaging please take clear photos or video showing the damage, refuse to accept delivery and contact us ASAP.

If you notice damage after delivery, please immediately send clear photos of the damage to contact@ohclocks.com.au so we can make an insurance claim and look after you with a replacement at no cost to you. It is important you notify us and send photos within 2 days (preferably same day) of delivery.

 

Free gifts

Sometimes we run promotions including a free gift. There's a small chance we could run out of certain free gift styles or colours before updating our website. In these cases we may send a different colour or style of free gift. We cannot accept returns or exchanges on free gifts in the rare case you happen to receive a different style or colour to what you ordered.