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SHIPPING AND RETURNS

Don't you hate it when you get to the checkout and realise those other online shops have added a shipping cost? Sometimes it's a lot! Well we hate that too. So we've made our shipping really easy for you -

Free Shipping

FREE SHIPPING & DELIVERY IN AUSTRALIA ON ALL ORDERS 

We currently do not ship outside of Australia

CHANGE OF MIND? EASY RETURNS

Our goal is for you to love your new clock, but if for any reason you’re not happy with your purchase we will take it back within 30 days. We want you to shop for your clock with the knowledge that our Easy Returns policy has got your back.

Easy Returns

 

To request a refund or exchange, simply email us at  contact@ohclocks.com.au within 30 days of your purchase date and we will happily take it back. We do not cover postage costs for returns and we do recommend our customers use registered post. You can choose between an exchange (free shipping as always to you) or a full refund made to your original payment method. Exchanges are shipped and refunds are processed once the clock makes it back to us. If you choose an exchange and the new clock is of lesser value we will refund the difference and if more expensive you'll be able to easily pay the difference online.

To be eligible for Easy Returns, the  clock and packaging must be in their original, brand new condition.

Exclusions:

  • Easy Returns is only available on clocks under $250 as most of the more expensive clocks are special order.
  • Trade/Business orders, and orders of multiple clocks will be handled on a case by case basis.
  • Easy Returns is good for one exchange only. There will be no change of mind returns accepted on an exchanged clock.

Bear in mind you are always covered by Warranty for defects. Check below for details on Warranty.

Please contact us before returning any items.

 

WARRANTY:

All of our clocks come with at least 1 year warranty, with some products & brands offering 2 or even 5 years.  Check the product page for specific warranty periods. If you believe that your clock is defective for any reason please call us immediately on 1300 138 259 or email contact@ohclocks.com.au. We will go through the issue with you and advise on the process to make a warranty claim or have your clock(s) replaced.

Please contact us before returning any items.

 

ORDER CONFIRMATION:

As soon as you place your order you will receive an order confirmation email.  As soon as we receive your order we automatically check to confirm that your order is in stock and available for immediate shipment. If your item is on back-order or unavailable we will reach out to you to see if alternate arrangements can be made. If your item(s) are available we will ship the order within 3 business days.

ORDER SHIPMENT:

If your order is in stock it will ship within three business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the email address you provided when checking out.  If you do not receive tracking information from us within four business days of your order feel free to follow up with us at  contact@ohclocks.com.au

DAMAGES:

Please inspect the packaging of your item(s) when they arrive.  If you notice any damage you should make note of it when signing for delivery.  If your item(s) do arrive damaged please send photos to contact@ohclocks.com.au and we will process an insurance claim on your behalf.  Alternatively call us on  1300 138 259.

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