SHIPPING AND RETURNS

FREE SHIPPING

Don't you hate it when you get to the checkout and realise those other online shops have added a shipping cost? Sometimes it's a lot! Well we hate that too. So we've made our shipping really easy for you -

Free Shipping

FREE SHIPPING & DELIVERY IN AUSTRALIA ON ALL ORDERS 

We currently do not ship outside of Australia

 

 

CHANGE OF MIND? EASY RETURNS

Our goal is for you to love your new clock, but if for any reason you’re not happy with your purchase we will take it back within 30 days. We want you to shop for your clock with the knowledge that our Easy Returns policy has got your back.

Easy Returns

 

To request a refund or exchange, simply email us at contact@ohclocks.com.au within 30 days of your delivery date and we will happily take it back. We do not cover postage costs for returns and we do recommend our customers use registered insured post for their protection. You can choose between an exchange (free shipping as always to you) or a full refund made to your original payment method. Exchanges are shipped and refunds are processed once the clock makes it back to us in original condition. If you choose an exchange and the new clock is of lesser value we will refund the difference and if more expensive you'll be able to easily pay the difference online.

To be eligible for Easy Returns, the clock and packaging must be in their original, brand new condition. We can not accept returned clocks which are damaged.

Exclusions:

  • Trade/Business orders, and orders of multiple items will be handled on a case by case basis.
  • Floor standing items and sideboards. For any large floor standing items such as grandfather clocks and sideboards please choose carefully as we cannot accept returns for change of mind under any circumstances. You are covered by warranty on these items only. 

Bear in mind you are always covered by Warranty for defects. Check below for details on Warranty.

Please contact us before returning any items.

 

 

WARRANTY:

All of our clocks come with at least 1 year warranty, with some products & brands offering 2 or even 5 years. Check the product page for specific warranty periods. If you believe that your clock is defective for any reason please call us immediately on 1300 799 574 or email contact@ohclocks.com.au. We will go through the issue with you and advise on the process to make a warranty claim or have your clock(s) replaced.

Please contact us before returning any items.

 

 

ORDER CONFIRMATION:

As soon as you place your order you will receive an order confirmation email.  As soon as we receive your order we automatically check to confirm that your order is in stock and available for immediate shipment. If your item is on back-order or unavailable we will reach out to you to see if alternate arrangements can be made. If your item(s) are available we will ship the order within 3 business days.

ORDER SHIPMENT:

If your order is in stock it will ship within three business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the email address you provided when checking out.  If you do not receive tracking information from us within four business days of your order feel free to follow up with us at contact@ohclocks.com.au

DAMAGES:

Please inspect the packaging of your item(s) when they arrive.  If you notice any damage you should make note of it when signing for delivery.  If your item(s) do arrive damaged please immediately send clear photos of the damage to contact@ohclocks.com.au so we can make an insurance claim and look after you with a replacement. It is important you notify us and send photos within 2 days (preferably same day) of delivery. Alternatively call us on 1300 799 574.

FREE GIFTS:

Sometimes we run promotions including a free gift. There's a small chance we could run out of certain free gift styles or colours before updating our website. In these cases we may send a different colour or style of free gift. We cannot accept returns or exchanges on free gifts in the rare case you happen to receive a different style or colour to what you ordered.

 

 

★ Reviews

Real Reviews From Real Customers

1302 reviews
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Kinslee Shiny Frame Wall Clock, Gold, 38cm
Thank you, Phillip. Your clock looks lovely and it is indeed a beautiful sight. :)
Silent
Thank you Elrni. Thanks for choosing our clock to be part of your home. :)
Best
Thank you Sheenu! We're so happy to hear that you love the clock.It look wonderful on that wall too. :)
Checkmate Digital
Thanks Michael! Great choice with this efficient timepiece. :)
Love this clock!
Thank you, Adam! The clock looks beautiful indeed. The numbers and markers blends well with your colour tones too! :)