Don't you hate it when you get to the checkout and realise those other online shops have added a shipping cost? Sometimes it's a lot! Well we hate that too. So we've made our shipping really easy for you -
FREE SHIPPING & DELIVERY IN AUSTRALIA ON ALL ORDERS
We currently do not ship outside of Australia
It's Christmas time and many customers have a burning question - Will it get to me in time for Christmas!? Normal delivery estimates are 1 - 10 days depending on distance from Melbourne/Sydney, but it's the silly season and delays are to be expected.
For our Free Standard Shipping, here are the ordering cutoff times to have the best chance of a Christmas delivery by Monday 24th December
Sydney & Melbourne - Order by 9am Tuesday 18th December
Adelaide, ACT, Brisbane - Order by 9am Monday 17th December
Perth, Tasmania, Darwin, NSW Country, VIC Country, SA Country - Order by 9am Thursday 13th December
QLD Country, WA Country, NT Country - Order by 9am Monday 10th December
Remote zones will need additional transit time due to their location.
The above is a guide only and we cannot guarantee anything if you're too close to the cutoff. Couriers and Australia Post are literally snowed under during the Christmas period and delays are to be expected.
Can the driver leave the package if you're not home? Tell us in the delivery instructions box when you get to the Cart before checking out.
EXPRESS COURIER SHIPPING
We can organise express post/courier shipping for an extra fee.
Please email us at email@example.com or live chat with the following info:
- The exact item(s) you want - a link to the product page is handy.
- Along with your suburb and postcode.
- Leave your email if you're using live chat.
and we'll send an invoice via email for the item(s) including an express shipping fee which you can easily pay through our secure checkout.
CHANGE OF MIND? EASY RETURNS
Extended Christmas Returns: Our normal 30 day change of mind return policy is below, but we know a lot of customers are buying gifts which won't be opened until Christmas day.
That's why we will extend our returns period to the end of January 2019 for any item bought from November 20th 2018 all the way up to end of December 2018.
Our goal is for you to love your new clock, but if for any reason you’re not happy with your purchase we will take it back within 30 days. We want you to shop for your clock with the knowledge that our Easy Returns policy has got your back.
To request a refund or exchange, simply email us at firstname.lastname@example.org within 30 days of your delivery date and we will happily take it back. We do not cover postage costs for returns and we do recommend our customers use registered insured post for their protection. You can choose between an exchange (free shipping as always to you) or a full refund made to your original payment method. Exchanges are shipped and refunds are processed once the clock makes it back to us in original condition. If you choose an exchange and the new clock is of lesser value we will refund the difference and if more expensive you'll be able to easily pay the difference online.
To be eligible for Easy Returns, the clock and packaging must be in their original, brand new condition. We can not accept returned clocks which are damaged.
- Easy Returns is only available on clocks under $250 as most of the more expensive clocks are special order.
- Trade/Business orders, and orders of multiple clocks will be handled on a case by case basis.
- Easy Returns is good for one exchange only. There will be no change of mind returns accepted on an exchanged clock.
Bear in mind you are always covered by Warranty for defects. Check below for details on Warranty.
Please contact us before returning any items.
All of our clocks come with at least 1 year warranty, with some products & brands offering 2 or even 5 years. Check the product page for specific warranty periods. If you believe that your clock is defective for any reason please call us immediately on 1300 799 574 or email email@example.com. We will go through the issue with you and advise on the process to make a warranty claim or have your clock(s) replaced.
Please contact us before returning any items.
As soon as you place your order you will receive an order confirmation email. As soon as we receive your order we automatically check to confirm that your order is in stock and available for immediate shipment. If your item is on back-order or unavailable we will reach out to you to see if alternate arrangements can be made. If your item(s) are available we will ship the order within 3 business days.
If your order is in stock it will ship within three business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the email address you provided when checking out. If you do not receive tracking information from us within four business days of your order feel free to follow up with us at firstname.lastname@example.org
Please inspect the packaging of your item(s) when they arrive. If you notice any damage you should make note of it when signing for delivery. If your item(s) do arrive damaged please immediately send clear photos of the damage to email@example.com so we can make an insurance claim and look after you with a replacement. It is important you notify us and send photos within 2 days (preferably same day) of delivery. Alternatively call us on 1300 799 574.