Free Shipping
We ship all orders from Australia and offer free standard shipping Australia-wide and to New Zealand ๐
We dispatch orders within 1-2 business days, and tracking will be emailed once your parcel is booked for pick-up.
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CHRISTMAS CUT-OFF DATES
During the Christmas period, delivery networks often slow down due to high volumes. The cut-off dates below offer the best chance of delivery before Christmas Day, but delays may still occur, especially in regional or remote areas.
| Region |
Order by (9 am AEST) |
| Metro Melbourne, Sydney |
Friday 19 December |
| Metro Adelaide, Canberra, Brisbane |
Thursday 18 December |
Metro Perth, Tasmania, Darwin;
Regional NSW, VIC, SA |
Thursday 11 December |
New Zealand;
Regional QLD, WA, NT, TAS |
Monday 8 December |
โกIf itโs past these cut-off dates, please consider choosing our express shipping option at checkout (Australia only).
To avoid disappointment, please order as early as possible! ๐ค
Usual delivery time estimates
Outside the Christmas period, our usual delivery times are shown below.
Free standard shipping delivery estimates (business days) from the time you place your order:
| Region |
Estimated delivery time |
| Metro Melbourne, Sydney |
2 to 5 days |
| Metro Adelaide, Canberra, Brisbane |
3 to 6 days |
Metro Perth, Tasmania, Darwin;
Regional NSW, VIC, SA |
5 to 10 days |
| Regional QLD, WA, NT, TAS |
8 to 12 days |
| New Zealand |
4 to 10 days |
More accurate estimates are shown for each item during checkout.
Express shipping (Australia only)
Need your clock sooner? Choose Express shipping at checkout.
Once your order is dispatched, metro-area parcels are usually delivered within 1 business day, regional and remote areas take longer. Lead-up to Christmas may still cause delays.
Change of mind? Easy returns
If your purchase doesnโt quite work out, weโve got you covered.
- Change-of-mind returns within 30 days of delivery.
-
Christmas gift returns extended until 31 January for purchases made 1 Nov to 31 Dec๐
- To request a return or exchange, email contact@ohclocks.com.au with your order number and a brief reason for the return.
- Items should be unused and returned in their original condition and packaging. Return postage is the customerโs responsibility for change-of-mind returns. If an item arrives damaged or develops a genuine fault, weโll take care of the return at no cost to you.
-
Bulk orders incur higher shipping and processing costs, so we may deduct these fees if you change your mind.
๐กIf youโre unsure, itโs best to order one first before placing a larger order.
Warranty & damaged goods
All our clocks include at least a 1-year manufacturerโs warranty (many brands offer 2โ5 years).
If your clock arrives damaged or develops a fault during the warranty period, weโll replace it.
Please email contact@ohclocks.com.au with your order number, photos and a brief description of the issue, and weโll take care of the rest.
What happens after you order
- Order confirmation email immediately after purchase.
- Shipment confirmation email when your order is booked, including tracking link.
- If you select โAuthority to leaveโ in the cart, your parcel may be left in a safe place if youโre not home. If not selected, a card will be left with pick-up instructions.
Contact Us
If you have any questions about shipping, returns or your order, please email contact@ohclocks.com.au, live chat, or call 1300 799 574.
Weโre here to help ๐
