SHIPPING AND RETURNS
Free Shipping
We ship all orders from Australia and offer free standard shipping Australia-wide and to New Zealand 🚚
We dispatch orders within 1-2 business days, and tracking will be emailed once your parcel is booked for pick-up.
🎄🎅 CHRISTMAS CUT-OFF DATES
During the Christmas period, delivery networks often slow down due to high volumes. The cut-off dates below offer the best chance of delivery before Christmas Day, but delays may still occur, especially in regional or remote areas.
| Region | Order by (9 am AEST) |
|---|---|
| Metro Melbourne, Sydney | Friday 19 December |
| Metro Adelaide, Canberra, Brisbane | Thursday 18 December |
| Metro Perth, Tasmania, Darwin; Regional NSW, VIC, SA |
Thursday 11 December |
| New Zealand; Regional QLD, WA, NT, TAS |
Monday 8 December |
⚡If it’s past these cut-off dates, please consider choosing our express shipping option at checkout (Australia only).
To avoid disappointment, please order as early as possible! 🤓
Usual delivery time estimates
Outside the Christmas period, our usual delivery times are shown below.
Free standard shipping delivery estimates (business days) from the time you place your order:
| Region | Estimated delivery time |
|---|---|
| Metro Melbourne, Sydney | 2 to 5 days |
| Metro Adelaide, Canberra, Brisbane | 3 to 6 days |
| Metro Perth, Tasmania, Darwin; Regional NSW, VIC, SA |
5 to 10 days |
| Regional QLD, WA, NT, TAS | 8 to 12 days |
| New Zealand | 4 to 10 days |
More accurate estimates are shown for each item during checkout.
Express shipping (Australia only)
Need your clock sooner? Choose Express shipping at checkout.
Once your order is dispatched, metro-area parcels are usually delivered within 1 business day, regional and remote areas take longer. Lead-up to Christmas may still cause delays.
Change of mind? Easy returns
If your purchase doesn’t quite work out, we’ve got you covered.
- Change-of-mind returns within 30 days of delivery.
- Christmas gift returns extended until 31 January for purchases made 1 Nov to 31 Dec🎅
- To request a return or exchange, email contact@ohclocks.com.au with your order number and a brief reason for the return.
- Items should be unused and returned in their original condition and packaging. Return postage is the customer’s responsibility for change-of-mind returns. If an item arrives damaged or develops a genuine fault, we’ll take care of the return at no cost to you.
-
Bulk orders incur higher shipping and processing costs, so we may deduct these fees if you change your mind.
💡If you’re unsure, it’s best to order one first before placing a larger order.
Warranty & damaged goods
All our clocks include at least a 1-year manufacturer’s warranty (many brands offer 2–5 years).
If your clock arrives damaged or develops a fault during the warranty period, we’ll replace it.
Please email contact@ohclocks.com.au with your order number, photos and a brief description of the issue, and we’ll take care of the rest.
What happens after you order
- Order confirmation email immediately after purchase.
- Shipment confirmation email when your order is booked, including tracking link.
- If you select ‘Authority to leave’ in the cart, your parcel may be left in a safe place if you’re not home. If not selected, a card will be left with pick-up instructions.
Contact Us
If you have any questions about shipping, returns or your order, please email contact@ohclocks.com.au, live chat, or call 1300 799 574.
We’re here to help 😊
