Shipping and Returns
Free Shipping
All orders are shipped from Australia, with free standard shipping to most addresses across Australia and New Zealand. 🚚
Dispatch is usually within 1–2 business days, and tracking is emailed as soon as your parcel is booked for pick-up.
In rare cases, we may be unable to offer free standard shipping to some remote, offshore or difficult-to-service locations. If this applies to your order, we’ll contact you as soon as possible.
Delivery time estimates
Free standard shipping delivery estimates (business days) from the time you place your order:
| Region | Estimated delivery time |
|---|---|
| Metro Melbourne, Sydney | 2 to 5 days |
| Metro Adelaide, Canberra, Brisbane | 3 to 6 days |
| Metro Perth, Tasmania, Darwin; Regional NSW, VIC, SA |
5 to 10 days |
| Regional QLD, WA, NT, TAS | 8 to 12 days |
| New Zealand | 4 to 10 days |
More accurate estimates are shown for each item during checkout.
Express shipping (Australia only)
Need your clock sooner? Choose Express shipping at checkout.
Once your order is dispatched, metro-area parcels are usually delivered within 1 business day, regional and remote areas take longer. Lead-up to Christmas may still cause delays.
Change of mind? Easy returns
If your purchase doesn’t quite work out, we’ve got you covered.
- Change-of-mind returns within 30 days of delivery.
- Christmas gift returns extended until 31 January for purchases made 1 Nov to 31 Dec 🎅
- To request a return or exchange, email contact@ohclocks.com.au with your order number and a brief reason for the return.
- Items should be unused and returned in their original condition and packaging. Return postage is the customer’s responsibility for change-of-mind returns. If an item arrives damaged or develops a genuine fault, we’ll take care of the return at no cost to you.
-
Bulk orders incur higher shipping and processing costs, so we may deduct these fees if you change your mind.
💡 If you’re unsure, it’s best to order one first before placing a larger order.
Warranty & damaged goods
All our clocks include at least a 1-year manufacturer’s warranty (many brands offer 2–5 years).
If your clock arrives damaged or develops a fault during the warranty period, we’ll replace it.
Please email contact@ohclocks.com.au with your order number, photos and a brief description of the issue, and we’ll take care of the rest.
What happens after you order
- Order confirmation email immediately after purchase.
- Shipment confirmation email when your order is booked, including tracking link.
- If you select ‘Authority to leave’ in the cart, your parcel may be left in a safe place if you’re not home. If not selected, a card will be left with pick-up instructions.
Contact Us
If you have any questions about shipping, returns or your order, please email contact@ohclocks.com.au, live chat, or call 1300 799 574.
We’re here to help 😊
