SHIPPING AND RETURNS
FREE SHIPPING
Don't you hate it when you get to the checkout and realise those other online shops have added a shipping cost? Sometimes it's a lot! Well we hate that too. So we've made our shipping really easy for you -
FREE SHIPPING & DELIVERY IN AUSTRALIA & NEW ZEALAND ON ALL ORDERS
We ship within Australia and to New Zealand only.
Delivery time estimates
Free standard shipping delivery estimates (business days) from the time of placing your order:
Metro Melbourne, Sydney: 2 - 5 days
Metro Adelaide, Canberra, Brisbane: 3 - 6 days
Metro Perth, Tasmania, Darwin. Regional NSW, VIC, SA: 5 - 10 days
Regional QLD, WA, NT, TAS: 8 - 12 days
New Zealand: 4-10 days
More accurate estimates are given for each item in our checkout.
Express Shipping
Need it quicker? Express shipping is available for Australian orders and the fee is calculated in our checkout. The fee depends on the items ordered and your delivery address. Once shipped, express orders are usually delivered within 1 business day for metro areas, but will take longer for regional and remote areas. There may also be delays during high volume times such as the lead up to Christmas. Please understand that once your order is dispatched we have no control of the shipping time.
Change of mind? Easy returns
Our goal is for you to love your new clock, but if for any reason you’re not happy with your purchase we will take it back within 30 days. We want you to shop for your clock with the knowledge that our Easy Returns policy has got your back.
To request a refund or exchange, simply email us at contact@ohclocks.com.au within 30 days of your delivery date and we will happily take it back. We do not cover postage costs for returns and we do recommend our customers use registered insured post for their protection.
You can choose between an exchange (free shipping as always to you) or a full refund made to your original payment method. Exchanges are shipped and refunds are processed once the clock makes it back to us in original condition. If you choose an exchange and the new clock is of lesser value we will refund the difference and if more expensive you'll be able to easily pay the difference online.
To be eligible for Easy Returns, the clock and packaging must be in their original, brand new condition. We can not accept returned clocks which are damaged.
Bulk order change of mind returns:
For bulk orders, we have higher expectations that you're sure about what you're ordering. We reserve the right to deduct shipping costs and payment processing fees (if not paid via bank transfer) from your refund due to the higher costs associated with these orders. We recommend ordering a smaller quantity first if unsure. 🤓
Bear in mind you are always covered by Warranty for defects. Check below for details on Warranty.
Please contact us before returning any items.
Warranty
All of our clocks come with at least 1 year warranty, with some products & brands offering 2 or even 5 years. Check the product page for specific warranty periods. If you believe that your clock is defective for any reason please email us at contact@ohclocks.com.au or phone 1300 799 574 or live chat (bottom right of any page on our website) and we will happily help you with the issue and replace the item if necessary.
Please contact us before returning any items.
A great online shopping experience
Oh Clocks provides a seamless online buying experience. You will receive an order confirmation email immediately after making your purchase.
As soon as your order is booked for pick up, you will receive a shipment confirmation email including a link to your live tracking page. Our best in class tracking system emails you at every major step of the delivery (In Transit, Out For Delivery, Completed).
Not going to be home? We've got you covered
Our Cart page gives you the option to select "Authority to leave", so if you're not home the driver will leave the package in a safe place.
If you leave that option unchecked, the driver will leave a collection card (and a notification by email) letting you know from which nearby pick up point you can collect your order at your convenience.
Your shipment is guaranteed
With Priority Shipping Protection, Oh Clocks shipments are insured door to door and are risk free to our customers. In the unlikely event of a problem with your delivery, simply contact us via email contact@ohclocks.com.au, live chat (bottom right of any page on our website) or phone 1300 799 574 and we will make it right ASAP.
Damaged in transit
Please inspect the packaging of your item(s) when they arrive. If you notice significant damage to the item or packaging please take clear photos or video showing the damage, refuse to accept delivery and contact us ASAP.
If you notice damage after delivery, please immediately send clear photos of the damage to contact@ohclocks.com.au so we can make an insurance claim and look after you with a replacement at no cost to you. It is important you notify us and send photos within 2 days (preferably same day) of delivery.
