Returns Tab

CHANGE OF MIND? EASY RETURNS

Our goal is for you to love your new clock, but if for any reason you’re not happy with your purchase we will take it back within 30 days. We want you to shop for your clock with the knowledge that our Easy Returns policy has got your back.

Easy Returns

 

To request a refund or exchange, simply email us at contact@ohclocks.com.au within 30 days of your delivery date and we will happily take it back. We do not cover postage costs for returns and we do recommend our customers use registered insured post for their protection. You can choose between an exchange (free shipping as always to you) or a full refund made to your original payment method. Exchanges are shipped and refunds are processed once the clock makes it back to us in original condition. If you choose an exchange and the new clock is of lesser value we will refund the difference and if more expensive you'll be able to easily pay the difference online.

To be eligible for Easy Returns, the clock and packaging must make it back to us in their original brand new condition. We can not accept change of mind returns on clocks which are damaged.

Exclusions:

  • Easy Returns is only available on clocks under $250 as most of the more expensive clocks are special order.
  • Trade/Business orders, and orders of multiple clocks will be handled on a case by case basis.
  • Easy Returns is good for one exchange only. There will be no change of mind returns accepted on an exchanged clock.

Bear in mind you are always covered by Warranty for defects. Check below for details on Warranty.

Please contact us before returning any items.

 

WARRANTY:

All of our clocks come with at least 1 year warranty, with some products & brands offering 2 or even 5 years. Check the product page for specific warranty periods. If you believe that your clock is defective for any reason please call us immediately on 1300 799 574 or email contact@ohclocks.com.au. We will go through the issue with you and advise on the process to make a warranty claim or have your clock(s) replaced.

Please contact us before returning any items.

 

DAMAGES:

Please inspect the packaging of your item(s) when they arrive. If you notice any damage you should make note of it when signing for delivery. If your item(s) do arrive damaged please immediately send clear photos of the damage to contact@ohclocks.com.au so we can make an insurance claim and look after you with a replacement. It is important you notify us and send photos within 2 days (preferably same day) of delivery. Alternatively call us on 1300 799 574.

★ Reviews

Real Reviews From Real Customers

840 reviews
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Warren Digital Clock

We are very happy with the prompt service and quality of the 16 clocks we purchased.
5 Stars from us.

Tuscan Time

I love my new clock it’s the perfect time piece for my feature wall.
It arrived on time, well packaged and exactly as pictured.
Thank you Oh Clocks. Rita

That looks simply lovely, Rita. We love how it compliments your interiors and how it makes a great accent to your space. Great choice! :)
Beautiful Clock

Beautiful classic clock that will go well in our new home which has a hamptons theme.

Thanks for letting us know, Sandeep! :) So glad you made the right choice from our collection. We'd love to see it too!
Lovely

Lovely little clock.

It IS quite a charming bedside clock to have, Adam! Excellent choice. :) So glad you found it here at Oh Clocks!
My new compact time teller friend

I am loving the finish on this table clock. Very classy!

That's a lovely compact clock to have, Lakhminder! Best part is also that it came free with your wall clock. What a pair! :)