Returns
Change of mind? Easy Returns
Our goal is for you to love your new clock, but if for any reason you’re not happy with your purchase we will take it back within 30 days. We want you to shop for your clock with the knowledge that our Easy Returns policy has got your back.
To request a refund or exchange, simply email us at contact@ohclocks.com.au within 30 days of your delivery date and we will happily take it back. We do not cover postage costs for returns and we do recommend our customers use registered insured post for their protection.
You can choose between an exchange (free shipping as always to you) or a full refund made to your original payment method. Exchanges are shipped and refunds are processed once the clock makes it back to us in original condition. If you choose an exchange and the new clock is of lesser value we will refund the difference and if more expensive you'll be able to easily pay the difference online.
To be eligible for Easy Returns, the clock and packaging must make it back to us in their original brand new condition. We can not accept change of mind returns on clocks which are damaged.
Bulk order change of mind returns:
For bulk orders, we have higher expectations that you're sure about what you're ordering. We reserve the right to deduct shipping costs and payment processing fees (if not paid via bank transfer) from your refund due to the higher costs associated with these orders. We recommend ordering a smaller quantity first if unsure. 🤓
Bear in mind you are always covered by Warranty for defects. Check below for details on Warranty.
Please contact us before returning any items.
Warranty
All of our clocks come with at least 1 year warranty, with some products & brands offering 2 or even 5 years. Check the product page for specific warranty periods. If you believe that your clock is defective for any reason please email us at contact@ohclocks.com.au or phone 1300 799 574 or live chat (bottom right of any page on our website) and we will happily help you with the issue and replace the item if necessary.
Please contact us before returning any items.
Damaged in transit
Please inspect the packaging of your item(s) when they arrive. If you notice significant damage to the item or packaging please take clear photos or video showing the damage, refuse to accept delivery and contact us ASAP.
If you notice damage after delivery, please immediately send clear photos of the damage to contact@ohclocks.com.au so we can make an insurance claim and look after you with a replacement at no cost to you. It is important you notify us and send photos within 2 days (preferably same day) of delivery.
