Returns Tab
CHANGE OF MIND? EASY RETURNS
Our goal is for you to love your new clock, but if for any reason you’re not happy with your purchase we will take it back within 30 days. We want you to shop for your clock with the knowledge that our Easy Returns policy has got your back.
To request a refund or exchange, simply email us at contact@ohclocks.com.au within 30 days of your delivery date and we will happily take it back. We do not cover postage costs for returns and we do recommend our customers use registered insured post for their protection. You can choose between an exchange (free shipping as always to you) or a full refund made to your original payment method. Exchanges are shipped and refunds are processed once the clock makes it back to us in original condition. If you choose an exchange and the new clock is of lesser value we will refund the difference and if more expensive you'll be able to easily pay the difference online.
To be eligible for Easy Returns, the clock and packaging must make it back to us in their original brand new condition. We can not accept change of mind returns on clocks which are damaged.
Exclusions:
- Trade/Business orders, and orders of multiple items will be handled on a case by case basis.
- Floor standing items and sideboards. For any large floor standing items such as grandfather clocks and sideboards please choose carefully as we cannot accept returns for change of mind under any circumstances. You are covered by warranty on these items only.
Bear in mind you are always covered by Warranty for defects. Check below for details on Warranty.
Please contact us before returning any items.
WARRANTY:
All of our clocks come with at least 1 year warranty, with some products & brands offering 2 or even 5 years. Check the product page for specific warranty periods. If you believe that your clock is defective for any reason please call us immediately on 1300 799 574 or email contact@ohclocks.com.au. We will go through the issue with you and advise on the process to make a warranty claim or have your clock(s) replaced.
Please contact us before returning any items.
DAMAGES:
Please inspect the packaging of your item(s) when they arrive. If you notice any damage you should make note of it when signing for delivery. If your item(s) do arrive damaged please immediately send clear photos of the damage to contact@ohclocks.com.au so we can make an insurance claim and look after you with a replacement. It is important you notify us and send photos within 2 days (preferably same day) of delivery. Alternatively call us on 1300 799 574.
