Returns Tab

Extended Christmas Returns

Our normal 30 day change of mind return policy is below, but we know a lot of customers are buying gifts which won't be opened until Christmas day.

That's why we will extend our returns period to 31st January 2021 for any item bought from 10th November 2020 all the way up to 31st December 2020 💖🎉🥳🎄

CHANGE OF MIND? EASY RETURNS

Our goal is for you to love your new clock, but if for any reason you’re not happy with your purchase we will take it back within 30 days. We want you to shop for your clock with the knowledge that our Easy Returns policy has got your back.

To request a refund or exchange, simply email us at contact@ohclocks.com.au within 30 days of your delivery date and we will happily take it back. We do not cover postage costs for returns and we do recommend our customers use registered insured post for their protection.

You can choose between an exchange (free shipping as always to you) or a full refund made to your original payment method. Exchanges are shipped and refunds are processed once the clock makes it back to us in original condition. If you choose an exchange and the new clock is of lesser value we will refund the difference and if more expensive you'll be able to easily pay the difference online.

To be eligible for Easy Returns, the clock and packaging must make it back to us in their original brand new condition. We can not accept change of mind returns on clocks which are damaged.

Exclusions:

Trade/Business orders, and orders of multiple items will be handled on a case by case basis.
Accepted returns of trade/business and bulk orders will be refunded minus:
1. Our cost of shipping the order to you
2. Any payment processor/credit card fees incurred if you paid via a method other than bank transfer.
Floor standing items and sideboards. For any large floor standing items such as grandfather clocks and sideboards please choose carefully as we cannot accept returns for change of mind under any circumstances. You are covered by warranty on these items only.

Bear in mind you are always covered by Warranty for defects. Check below for details on Warranty.

Please contact us before returning any items.

WARRANTY

All of our clocks come with at least 1 year warranty, with some products & brands offering 2 or even 5 years. Check the product page for specific warranty periods. If you believe that your clock is defective for any reason please email us at contact@ohclocks.com.au or phone 1300 799 574 or live chat (bottom right of any page on our website) and we will happily help you with the issue and replace the item if necessary.

Please contact us before returning any items.

DAMAGED IN TRANSIT

Please inspect the packaging of your item(s) when they arrive. If you notice significant damage to the item or packaging please take clear photos or video showing the damage, refuse to accept delivery and contact us ASAP.

If you notice damage after delivery, please immediately send clear photos of the damage to contact@ohclocks.com.au so we can make an insurance claim and look after you with a replacement at no cost to you. It is important you notify us and send photos within 2 days (preferably same day) of delivery.

💖 Our Customers Love Us 💖

from 1533 reviews

Cool Grey Carmen Wall Clock

This clock was my first order from Oh Clocks and I have nothing but praise for there service and prompt delivery.

Shirley P.

01/09/2021

One Six Eight London Carmen Wall Clock, Cool Grey, 30cm

Cobb @ Co clock

The Cobb @ Co clock looks great on the kitchen wall , and it has not missed a beat , and it runs accurately .It is worth the money

Robert V.

01/08/2021

COBB & Co Medium Railway Wall Clock, Gloss Mahogany, Roman, 32cm

Great quality

This barometer is so well made, beautiful details. We love it! :)

Caroline S.

01/08/2021

COBB & Co Round Barometer, Antique, 28cm

Heston Wood Panel Print Wall Clock

I am very happy with my clock from OH Clocks. I have placed it in my alfresco area and it looks great. Website is easy to navigate and it gives excellent description of all clocks.

Wendy H.

01/06/2021

Heston Wood Panel Print Wall Clock, 58cm

Fantastic clock

I'm very pleased with the clock and the beautiful colors and soothing musical melodies.
Thank you Oh clocks and will certanly recommend you to my friends. 👍

Michael T.

01/05/2021

Baxter Aretha Musical Tunes Pendulum Wall Clock, Gold, 43cm

Thanks very nice

very nice

Lesley L.

12/30/2020

Athos Bold Metal Wall Clock, 80cm

Amazing clock, beautiful design

Oh Clock has amazing unique designs. Quick delivery and good communication. The clock looks amazing on the wall. Loved it. Recommended seller.

Anisha V.

12/29/2020

Live Laugh Love Wooden Wall Clock, 60cm

Alarm clock

Exactly what I ordered and very easy to use!

CYNTHIA W.

12/29/2020

TFA Retro Alarm Clock, Cream, 9cm

One Six Eight London Carmen Wall Clock

We are very happy with the size and colour of our new clock, and love the fact that it is silent, no more annoying ticking.

Maureen G.

12/28/2020

One Six Eight London Carmen Wall Clock, Cool Grey, 30cm

Looks stunning

The clock is modern, good sized and well suit our large living area. It’s light weight but has a heavy appearance.

Dhammika H.

12/20/2020

One Six Eight London Blake Wall Clock, Charcoal Grey, 40cm

Beautiful Clock

I'm very happy with this classic clock. Look simple yet elegant because of it's clean design and clear numbers. Most of all it's so quiet, no ticking sound can be heard. Highly recommended this clock!

Ann

12/19/2020

Braydon Wall Clock, Brown, 33cm

Beautiful Hampton’s clock

Thank you Oh clocks...I really love the new addition in my kitchen dining area. Just finished off the look.
Very happy with the clock and the service.. 🤗

Leila P.

12/14/2020

Hamptons Blue and White Wall Clock, 60cm

Beautiful clock!

Looks stunning on my dark blue wall (and with my gorgeous kitten of course!)

Monique M.

12/10/2020

Thomas Kent Greenwich Wall Clock, Morning Gold, 41cm

Good service and beautiful clock

The clock I purchased for the wedded couple reach it destination promptly and was happy with the quality and service. The wedded couple complemented the clock for its quality and antique look. Thank you, for making it to its destination prior their wedding.

Adi L.

12/02/2020

COBB & Co Medium Railway Wall Clock, Gloss Oak, Roman, 32cm

All Good

Had lots of updates about delivery and clock came within the estimated timeframe. Couldn't find the style of clock we wanted from any actual store but found this online and was just what we wanted. Measured it up and fits in nice with the room.

Isaac G.

12/02/2020

TFA Old Town Vintage Metal Wall Clock, 60cm

Another beautiful one six eight wall clock

Just purchased another one six eight wall clock. This is a beautiful Jackson black clock, 60cm. Looks fantastic. Very satisfied with the customer service and after sale support!

Thank you Les! We're so glad to know that you are happy and satisfied with your clock! :)

New one for the porch

Solid, durable, fits in perfectly on the porch.

Thank you Jean! Your weather station looks great and it has blend well with your wall. :)

Just what we wanted!

We love the clock, it’s got a great clear interface and easy to set up. Lovely design too, exactly as described. Thankyou!

Thank you, Kady! Yes, your clock looks nice and we're glad that you're satisfied with your purchase! :)

Rainbow Led Alarm Clock

With the led lights shining at night time, it helps us to walk to bath room without having to turn the bed side light on. It is very handy. Just wish there is a bigger side than 14 cm.

Thank you, Manee. You made the right choice with this handy and efficient clock. :)

Thanks, Shirley! Your new clock looks elegant and is a perfect match to your wall. :)